Making a payment- We use Paypal as our payment processor. You don't need a Paypal account in order to use a debit/credit card. We never see your payment information as it is encrypted in Paypal. Paypal is a safe way to pay.
Process Time- Most orders are processed and shipped within 1 business day.
Tracking- All orders are shipped with a delivery confirmation #. This # helps track the progress of your shipment. If you'd like to check the status of your package enter your delivery confirmation #.
Shipping Cost- We make every effort to calculate the correct cost for shipping. We will refund you the difference if we find you were overcharged for shipping. If you are eligible for a partial shipping refund, you will receive notification once your order ships.
Shipping- At this time we only ship within the 48 contiguous United States via USPS First Class and Priority Mail. Both methods usually arrive to your home within 3-5 business days. When possible we recycle clean shipping boxes.
Order never arrived- In the unlikely event that you do not receive your order, let us know right away. Also check with your local Post Office to confirm that your package was delivered. If your package shows a status of "delivered", please either contact your local Post office or the USPS Customer Service for assistance.
Returns- If you are unsatisfied with your purchase promptly notify us right away. We will refund your order.
Questions- We welcome your questions, comments, and concerns. Please send us any and all feedback pertaining to privacy, or any other issue. Contact us.