When you make a purchase on this website you agree to the following terms:
SHIPPING All orders are shipped though the United States Postal Service. Please refer to our Shipping Schedule for details.
When will my order ship? Plants are seasonal and will ship at the appropriate time for your zone. Non plant items usually ship within 24 hours. You will receive another email with tracking information once your order ships.
THE SHIPPING METHODS WE USE
Priority: Our preferred shipping method for shipping plants. Priority mail is insured and is a fast method for shipping your order. Smaller items such as soap may ship First Class.
Tracking A tracking # is assigned to every order. You will receive this number in your shipping notification email once your order has been processed and shipped. Orders can be tracked here.
LOST OR MISDIRECTED MAIL Misdirected Packages: It is the responsibility of the customer to make sure that their mailing address is correct before placing their order. For those logging into and using PayPal as their payment method, make sure that the shipping address in your PayPal account is up to date before placing your order. We are not responsible for misdirected mail. In the event that your package is sent to an old address, the Postal Service offers a Mail Intercept option in which they can find and intercept your package. This service incurs a fee in which the customer is solely responsible for. Visit the above link to start a Mail Intercept claim. Please note that after 90 days the Postal Service will not be able to track packages, as they do not store tracking numbers past this time period.
Lost Mail: Once a package has left our facility it is out of our control. In the event that you haven't received your package after 1 week, it is your responsibility to notify us right away. As mentioned above, after 90 days have passed, the Postal Service will not be able to track any packages, as they do not store tracking numbers past this time period. Claims can be filed with the Postal Service for lost packages, but again, it must be done within a reasonable time frame, otherwise you will not be eligible for reimbursement from the Postal Service. It is the sole responsibility of the customer to file a claim. We will not be held responsible for lost packages.
RETURNS, CANCELLATION REQUESTS AND RESTOCKING FEES We do not accept returns, with the exception being if we sent the wrong item in error.
Orders cannot be cancelled once they are placed. We are efficient at order fulfillment, and orders generally leave our facility the same day.
Payments We accept all major Credit Cards and PayPal. PayPal is encrypted and secure and we never see your payment information. Please note that a PayPal account is not required in order to checkout. Simply select the option, 'Pay with a Debit/Credit Card' - this will allow you to pay directly with your card without using a PayPal account.
How we keep your transactions secure We use PayPal as our payment processor. We never see your payment information. Whether you log into your PayPal account or check out as a guest, you'll see the green lock icon in the address bar indicating that your transaction is safe. You'll see this green lock icon once you're in the cart, or in the process of checking out.
Questions? Contact us. We respond to all emails Monday through Friday until 5pm EST. Weekends and Holidays excluded.